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Policies & FAQ

Policies and FAQs

Wondering who to bring, what to pack, and when to visit? We’ve got you covered. Everything you need to get the most out of your stay is right here.

Deposit and Cancellation Fee
A deposit equal to one night's stay is due upon booking. Reservations canceled after booking will be charged a $30 administrative fee. If you cancel your booking within 14 days of your scheduled arrival date, you will forfeit your deposit. No exceptions or credits will be made on any cancellation; however, if we’re able to re-book your room or suite, we will credit your original deposit to your new charges. We highly recommend purchasing travel insurance to safeguard against unforeseeable circumstances that may require last‐minute cancellations.

Accepted Payment Methods

We accept cash, traveler’s checks, Visa, Mastercard, American Express, and Discover.

Check-In/Out

Check-in is normally between 3:00 p.m. – 7:00 p.m. Guests arriving after 7:00 p.m. will not be able to check in until the next morning. To make arrangements for check-in, please contact the property at least 48 hours before arrival and have your booking confirmation handy. Check-out is at 11:00 a.m. to ensure that we have enough time to prepare your room for our next guests. We dislike charging late fees, but please note: For every half-hour you stay in your room past 11:00 a.m., we’ll charge $25.

Required at Check-In

  • Credit card or cash deposit
  • Government-issued photo ID
  • Must be at least 21 years of age


Meals and Beverage Services

Breakfast is complimentary for all guests. Our chef can prepare lunches for $20 per person, and can be enjoyed in our dining room or taken out. We also offer a fireside happy hour each evening: Hors d’oeuvres are complimentary, as is your first drink. Additional drinks can be purchased for $12 each, with the exception of some top-shelf liquors. You can also buy bottles of sparkling and still wines.

For dinner, we offer a three-course service every evening for $65 per person. If interested, we ask that you confirm your entrée selections by 10:00 a.m. the morning of, so that our chef can properly prepare your meal. Additionally, you can also bring your own bottle of wine; we’ll just charge a $15 corkage fee.
All food and drink services are available at the Sea Drum and Quarry houses for an extra charge.

Taxes, Gratuities, and Service Charges

Since we’re a non-tipping business, a service charge of 15 percent will be added to your final bill; this will be distributed to your servers, bartenders, ATV drivers, and housekeepers. All rates and services charges are calculated pre-tax. Mendocino room tax is 11 percent, while food, beverage, and service charge tax is eight percent.

Groups, Weddings, and Parties
Groups must contact us directly before booking any rooms. Depending on your group’s size and needs, you may have to buy out the entire inn. We do this to ensure that your event lives up to your expectations, and to prevent any discomfort for other potential guests; we are a small property and want your event to be problem-free.

Maximum Room Occupancy
With the exception of our two-bedroom suite and full house rentals, our guestrooms are capable of housing up to two adults. Guests are expected to adhere to the occupancies listed on our website. If you have any questions about sleeping arrangements, or would like to add an extra guest to your reservation, please contact us directly. We can occasionally accommodate extra guests upon request for an additional $45 per day — this charge covers breakfast and happy hour services. We will enforce room occupancy maximums; unannounced additional guests in rooms or suites may result in the cancellation of your reservation.

Outside Guests
Please ask for permission before inviting outside guests onto the property for the day or for dinner. We also ask that all non-guests depart by 9:00 p.m.

Lost Key Charge
Should you lose your key or fail to return it upon check-out, a $50 charge will be added to your invoice.

Children
In order to maintain a relaxing “adults only” atmosphere, we do not allow children under the age of 14 to stay on our property. You can, however, bring your kids if you buy out the entire property. If you arrive unannounced with children, and if we feel your children will affect the enjoyment of our other guests, we may ask you to find other accommodations. This will be treated as a cancellation, and you will be charged the full amount of your reservation.

Pet Policy
Since our inn is built on a working cattle ranch, we ask that you don’t bring your pets or emotional support animals. This is for their safety; if you arrive with pets, you will need to find somewhere to stay off-site. Alternatively, you can cancel your reservation, in which case you will be charged the full cost of your stay. ADA-qualified service animals that are trained for specific tasks are welcome.

Smoking
No smoking is allowed in any of our interior spaces. However, you may smoke in specified outdoor areas. If we find that you smoked in your residence during your stay, you will be charged a cleaning fee of $500.

Property Damage
You will be expected to pay for any and all damages caused by you or your guests. These include: excess damage to our grounds, rental equipment, or gardens; and any loss of lodging revenue sustained as a direct result of the actions of your guests.

Assumption of Liability
All guests assume responsibility for the risks they take, including, but not limited to: risks that arise from the property’s natural features; cliffs and precipices; water pools, springs, and tides; constructed objects; and living creatures, domestic or wild. Any guest who, through their own negligence or recklessness, inflicts injury on another guest or animal will be held personally liable.