Policies & FAQ

Full prepayment including tax is required at time of booking. Any cancellation from time of booking up to 14 days prior to arrival before 5 pm is subject to a $100 USD processing fee. Any cancellations received within 14 days of arrival, no-shows, or early departures are subject to 100% penalty.

We accept cash, traveler’s checks, Visa, Mastercard, American Express, and Discover.

Check-in is normally 3:00–7:00 pm. Please inform us if you will be arriving after 7:00 pm so that we can arrange for a late check-in. Checkout is at 11:00 am to ensure that we have enough time to prepare your room for our next guests. It may be possible for us to arrange early check-in and late checkout upon request and given advanced notice. Without prior approval, late fees may be assessed for tardy checkout.

• Credit card or cash deposit
• Government-issued photo ID
• Must be at least 21 years of age

All guests are offered a warm welcome with a complimentary glass of sparkling wine upon arrival. Lighter food options are available for room delivery, and a full Ranch breakfast is included in the room rate and available from 8:30–10:30 am. Lunch is offered daily 11:00 am – 1:00 pm, and packed picnics for your adventuring pleasure are available for purchase. Additionally, guests are invited to enjoy nightly complimentary snacks 5:30–7:00 pm, with signature cocktails and a well-curated selection of still and sparkling wines available for purchase. Dinner is served nightly at 7:00 pm.

Since we’re a non-tipping business, a service charge of 18% will be added to your final bill; this will be distributed to your servers, bartenders, UTV drivers, and housekeepers. All rates and service charges are calculated pre-tax. Mendocino's room tax is 11%, while food, beverage, and service charge tax is 8%.

Inn rooms are configured for one and two adults only, with the exception of our two-bedroom suite and full house rentals. Guests are expected to adhere to room occupancies set on our website. If you have questions about sleeping arrangements or adding extra guests to a room, please call us directly, so we can help ensure your stay will be as comfortable as possible and meet the needs of your group. Additional guests can sometimes be admitted upon request for an additional $100 per day. We will enforce room occupancy maximums; unannounced additional guests in rooms or suites may result in the cancellation of your reservation.

Please ask for permission before inviting outside guests onto the property for the day or for dinner. We also ask that all non-guests depart by 10:00 pm unless special permission is granted by management.

Guests or groups planning gatherings, events or weddings must contact us directly before booking any rooms. Guests are not allowed to use our property for a wedding or other event without prior planning and permission. Depending on your group’s size and needs, you may be required to take over the entire Inn. We do this to ensure that your event lives up to your expectations, and to prevent any discomfort for other potential guests; we are a small property and want your event to be problem-free.

While the majority of our guests are adults, we do welcome children over the age of 8, closely monitored by parents or chaperones. Please be mindful of your children so they do not negatively affect the enjoyment of our other guests in their quest to enjoy the quiet beauty of our property. You can, however, bring your kids if you buy out the entire property. If you arrive unannounced with children, we may ask you to find other accommodations. This will be treated as a cancellation, and you will be charged the full amount of your reservation.

Should you lose your key or fail to return it upon check-out, a $100 charge will be added to your invoice.

Because the Inn is a bluff-side venue and a working cattle ranch, we ask that you not bring your pets / emotional support animals with you for your stay as it is not a safe environment for them. If you arrive with pets, you will need to find somewhere for them to stay off property, or cancel your reservation, in which case you will be charged the full cost of your reservation. If we discover that you have hidden a pet in a room or suite during your stay, a cleaning fee of $500 will be added to your invoice.

Service animals that are individually trained for specific work or tasks to help a person with their disability are welcomed; dogs whose sole function is to provide emotional support do not qualify as service animals under the ADA. If you will have a service animal accompanying you, we encourage you to notify us beforehand, so we can ensure that you are in an appropriate room to accommodate your needs during your stay. When outside the privacy of your room, service animals must be kept on a leash at all times and must not interfere with the experience of other guests. Service animals must not under any circumstances be left unattended in a room or suite.

Smoking is not allowed in any of the Inn’s rooms or interior spaces. Smoking is allowed only in specified areas out of doors. If we find you have smoked in your room or suite during your stay, a minimum cleaning fee of $500 will be added to your invoice to cover the cost of cleaning.

You will be expected to pay for any and all damages caused by you or your guests. These include: excess damage to our grounds, rental equipment, or gardens; and any loss of lodging revenue sustained as a direct result of the actions of your guests.

All guests assume responsibility for the risks they take, including, but not limited to: risks that arise from the property’s natural features; cliffs and precipices; water pools, springs, and tides; constructed objects; and living creatures, domestic or wild. Any guest who, through their own negligence or recklessness, inflicts injury on another guest or animal will be held personally liable.